I need to repair my laptop. What should I do?
If your notebook requires repair you will need to send it to us. If you live in South London area you can arrange the collection.
Please call us on 0208 77 33 567 or fill the form.

If you need to send the laptop by post please print and complete our Repair Authorization Form and send it with the machine to us.
Please ensure your laptop is well packaged, in a strong box with at least three inches of clearance all around it and plenty of packing.

Please also ensure that you use an insured courier service, as we are not liable for any machine that does not reach us intact! Many customers use Parcel 2 Go.

If you decide not to go ahead with the repair once we have estimated the cost or we are unable to repair it we will charge a £29 diagnostic and handling fee.
Please read the Repair Terms and Conditions below before sending your laptop to us.

How long is it going to take?
Most laptop repairs do not take very long, so we aim to return machines as quickly as possible to our customers. Providing we have parts in stock most machines are repaired within three to five working days. Where we need to order parts in they usually are with us the next working day, so allow an extra day or two. For various reasons a few repairs take longer. The most common reasons are that parts are not available quickly, or that the machine has multiple faults. If this happens we will try and keep you advised, but please give us a call or email to check progress.

Software installation
We can reinstall your operating system and drivers for you. Most commonly we would do this after a new hard drive has been fitted, but for various reasons you may wish to take advantage of this at other times. We will not normally install other software, and we will require you to supply us with evidence that you hold an appropriate license. If required we will download drivers as part of this service.
There is a standard charge for this, depending on whether you have a CD with your laptop or not. Please note this process will destroy any existing data on the laptop.

What if I need to upgrade my laptop?
If you send your laptop for repair and you also wish to upgrade your laptop's memory and (or) hard drive we will charge you additional £20 (parts are not included).
But if you only upgrading your laptop we will charge you £29 (parts are not included).

What with my data?
You need to back up your data - we cannot accept responsibility for it's loss! We can back up your data for you for an extra £35. Please remember to specify the name of all files you want back up (save). We will not be able to save any programs such as Photoshop etc. We can save, pictures, music, document files only!

Repair Terms and Conditions
By sending your laptop to us for repair you are indicating that you have read, understood and agree to the terms and conditions, so please read them!

If the cost of a repair, fix or workaround does not exceed the Minimum Charge (currently £79) you agree we can go ahead and that you will pay this charge.

If the cost would exceed the Minimum Charge we will provide you with an estimate for repair. If you decide not to accept this estimate then we will make a £29 handling charge to cover labour, postage and packaging to return the laptop to you will cost an extra £20. If you decide not to pay this charge or will not collect your laptop in 30 days after we have noticed you to collect it we will dispose of the laptop for you.

You are agreeing to pay for any work we have carried out on your behalf, whether you have instructed us verbally, by phone, by fax, by email, in writing or via any other medium or via a third party. We will not charge you more than the Minimum Charge without your agreement.

It is the responsibility of the customer to ensure that charges are paid for and return arranged. We will not normally release repairs until payment has been received. We may insist on payment being made by cleared funds. We reserve the right to dispose of machines after one month where payment has not been made, to minimize costs.

These Terms and Condition apply regardless of whether a signed Repair Authorisation Form is submitted with the laptop.